Frequently Asked Questions
Quick answers to common questions
Find answers quickly
Getting Started
What is IPTV and how does it work?
IPTV (Internet Protocol Television) delivers television content over Internet Protocol networks. Unlike traditional satellite or cable, IPTV uses your internet connection to stream live TV channels, movies, and shows directly to your devices.
Key benefits:
- Watch on multiple devices simultaneously
- No long-term contracts
- Access to international channels
- On-demand content library
What do I need to start using IPTV?
To get started with our IPTV service, you'll need:
- Stable Internet Connection: Minimum 10 Mbps for SD, 25 Mbps for HD
- Compatible Device: Smart TV, Firestick, Android/iOS device, computer
- IPTV Player: VLC, Smarters Pro, Tivimate, or similar
- Subscription: Active Ukti Net subscription
How do I set up IPTV on my device?
Basic setup process:
- Download a compatible IPTV player from your app store
- Launch the app and enter your credentials
- Use the provided playlist URL or login details
- Wait for the channel list to load
- Start watching your favorite channels
Detailed setup guides are available in our Help Center for each device type.
Technical Questions
What internet speed do I need?
Recommended internet speeds for optimal streaming:
Note: These are per stream. Multiply by number of simultaneous connections.
Why is my stream buffering?
Buffering can be caused by several factors. Try these solutions:
- Check Internet Speed: Run a speed test during buffering
- Use Wired Connection: Ethernet is more stable than WiFi
- Close Background Apps: Free up device resources
- Restart Router: Power cycle your networking equipment
- Change DNS: Try using Google DNS (8.8.8.8) or Cloudflare (1.1.1.1)
- Contact Support: We can check server-side issues
Billing & Payments
What payment methods do you accept?
We accept various payment methods for your convenience:
Can I get a refund?
We offer refunds under the following conditions:
- 7-Day Money Back: Full refund within 7 days of purchase if service doesn't work
- Technical Issues: Refund if we cannot resolve technical problems
- Service Outage: Partial refund for extended service downtime
Non-refundable cases: Chargebacks, violation of terms, expired subscriptions.
Contact support to request a refund.
Still have questions?
Our support team is here to help you 24/7