Help Center
Find answers and solutions to common issues
Frequently Asked Questions
What is IPTV and how does it work?
IPTV (Internet Protocol Television) delivers television content over Internet Protocol networks. Unlike traditional satellite or cable, IPTV uses your internet connection to stream live TV channels, movies, and shows directly to your devices.
What devices are supported?
We support a wide range of devices including:
- Smart TVs (Samsung, LG, Android TV)
- Streaming devices (Firestick, Chromecast, Roku)
- Mobile devices (iOS, Android)
- Computers (Windows, Mac, Linux)
- Set-top boxes (MAG, Formuler)
How many devices can I use simultaneously?
Our standard plan allows 2 simultaneous connections. We also offer premium plans that support up to 5 devices. You can manage your connected devices from your account dashboard.
Why is my stream buffering?
Buffering can be caused by several factors:
- Internet Speed: Ensure you have at least 15 Mbps for HD streaming
- WiFi Signal: Use 5GHz WiFi or wired connection when possible
- Device Performance: Close other apps running in background
- Server Load: Try switching to a different server
How do I update my IPTV player?
Update instructions vary by player:
- VLC: Check for updates in Help menu
- Perfect Player: Update via Google Play Store
- Smarters Pro: Download latest APK from official site
- Tivimate: Update through Google Play Store